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Reopening Updates

May 30, 2021

Primary Pet Care Updates

This is the moment we have all been waiting for! We have spent over a year trying to accommodate the needs of our patients and clients while being mindful of regulations and safety. Our team has been resilient amongst all of the changes. We should all be very proud of each other!

Over the last couple of months we have been sprucing up the clinic and polishing our skills to give you the best reopening possible! Beginning Monday, June 7th we will start escorting you into the appointments with your pets, YAY! Here is what that will look like:

  • Appointments
    • Check-ins will still be done over the phone or via text message. At this time please let the team know if you prefer an in-person or curbside experience.
    • When our team is ready to see you and your pet(s) they will contact you. You will meet them at the clinic door where they will escort you and your furry family to your exam room
    • We ask that during the exam you remain seated while the assistant and Veterinarian work their magic!
    • Our team is very excited to have you join us again. Hugs, handshakes, etc., will be respectfully replaced with air high fives.
  • Medication Pick-up
    • Since our lobby will remain closed for now, this will still be a curbside service.
    • You can text us at 330-427-4518 during business hours to let us know you are on your way or in the parking lot for pick-up and our staff will communicate with you to make sure you have everything you need.
  • Specimen Drop-off
    • Fecal/urine samples can be dropped off throughout the day. We will continue to use the doorbell (located to the left of the front entrance) to alert staff that you have arrived and they will meet you at the door to collect.
    • Texting 330-427-4518 is also a great option to let the staff know you have arrived with a specimen.

As always, if you have any questions please do not hesitate to reach out to us! Updates to policies will be communicated on our website ( and our Facebook page.

Due to continuing high call volume, we ask that if you are not experiencing an emergency that you consider email as your primary form of communication. They often get read sooner than we can respond to voicemails.

See you soon!